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Emergency contacts


If you feel someone is in immediate danger please call 999 

Mindset is not an emergency counselling service so  below we have compiled a list of some contacts that will be able to support if you find yourself, or someone you know, struggling.


Mental health

  • Mind –

Infoline: 0300 123 3393


Text: 86463

Post: Mind Infoline, PO Box 75225, London, E15 9FS


open 9am to 6pm, Monday to Friday (except for bank holidays).Infoline provides an information and signposting service. 

Ask about: mental health problems, where to get help near you, treatment options, advocacy services


Legal line: 0300 466 6463


Post: Mind Legal line, PO Box 75225, London, E15 9FS

Legal line provides legal information and general advice on mental health related law. We're open 9am to 6pm, Monday to Friday (except for bank holidays).

Ask about: being detained under the Mental Health Act (sectioning), mental capacity, community care, discrimination and equality.

Note: does not provide information on welfare benefits, housing or clinical negligence.

  • Shout-

Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Text 85258

  • Samaritans- 

116 123

Hours: 24 hours, 7 days a week


  • NHS


  • Money advice service

call for free and impartial money advice.

0800 138 7777, Typetalk: 18001 0800 915 4622

Monday to Friday, 8am to 6pm

Saturday, Sunday and Bank Holidays, closed

  • Stepchange


  • Relate
0300 0030396

Relationship Counselling
Family Counselling
Sex Therapy
Children & Young People
Education & Learning



  • Citizens advice bureau

You can contact an adviser through the national phone service, Adviceline:

Adviceline: 03444 111 444

Textphone: 18001 03444 111 445

Adviceline’s available 9am to 5pm, Monday to Friday.


Emergency contacts 

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